Terms and Conditions
Effective date: May 13, 2026.
These terms govern access to and use of JURIXA, a platform operated by Intelitive to facilitate legal and administrative procedures among clients, providers, and JURIXA internal teams. By creating an account, accepting a procedure agreement, paying through the platform, or continuing to use JURIXA, you agree to these terms within the limits of mandatory law.
JURIXA is built to support good-faith cooperation. Nothing in these terms is intended to remove mandatory consumer rights, professional duties, data protection rights, court access, regulator access, or rights that cannot legally be waived under Portuguese or European law.
JURIXA Education Desk Services Terms
These standard terms apply to JURIXA Education Desk education-service requests, including higher education application support, scholarship support, education-route planning, qualification recognition coordination, enrollment support, and language-certification learning paths. They apply together with the accepted quote, invoice, payment screen, procedure record, and any written amendment accepted in the platform.
JURIXA Education Desk service fees are used for education-service intake, route review, administrative coordination, application or certificate-path support, provider coordination, platform-record work, and other accepted service work. They are refundable before paid work starts except for payment costs or third-party costs already incurred. After work starts, completed work is not refunded; any unearned part is handled under the accepted quote and mandatory law.
| Payment item | What it covers | Refund treatment |
|---|---|---|
| JURIXA Education Desk service fee | Accepted education-service work, coordination, review, and platform-record handling. | Refundable before work starts, less incurred costs; completed work is not refunded. |
| Third-party fees | Institution, portal, exam, vendor, translation, legalization, courier, bank, card, or public-authority charges. | Not refundable by JURIXA Education Desk once paid or incurred, unless the third party refunds the amount. |
| Tuition, deposits, or enrollment payments | Amounts governed by the school, university, course provider, exam body, or platform receiving the money. | Controlled by the receiving third party's policy; JURIXA Education Desk does not guarantee refund. |
If the service cannot continue because of a JURIXA Education Desk-side operational failure, the client is entitled to a refund or credit for the unperformed JURIXA Education Desk service portion. If an institution, scholarship body, exam body, public authority, vendor, or payment provider refuses, delays, changes requirements, closes an intake, rejects an application, or declines a result after JURIXA Education Desk has performed the accepted work, completed JURIXA Education Desk work is not refunded merely because the outcome was unfavorable.
JURIXA Education Desk does not guarantee admission, scholarship award, language-certificate result, visa approval, residence approval, recognition decision, processing time, tuition amount, application-fee amount, institution decision, exam result, or registration outcome. These terms are governed by Portuguese law, with mandatory consumer, general-contract-terms, distance-contract, court, regulatory, and data protection rights preserved.
JURIXA Active Desk Services Terms
These standard terms apply to JURIXA Active Desk requests opened from a selected legal category desk. Each desk intake is used to understand the client's situation, prepare the first procedure route, and identify whether provider work, documents, quotes, or additional acceptance steps are needed.
The selected desk does not guarantee a specific legal outcome, public-authority decision, court result, provider availability, processing time, price, approval, registration, refund from a third party, or successful completion. Scope, pricing, provider work, milestones, and payment terms are confirmed later in the procedure record or accepted quote when paid work is required.
Any JURIXA Active Desk service fee is used for intake review, route mapping, coordination, platform-record handling, and accepted desk work. Refunds, third-party costs, payment costs, completed work, and force majeure are handled under the accepted procedure agreement, quote, these terms, and mandatory Portuguese or European law.
1. Platform role
JURIXA provides software, communications, billing administration, document workflow, support ticketing, and procedure coordination. JURIXA is not itself a law firm, solicitor office, accounting firm, tax representative, court, arbitrator, or professional regulator.
Providers remain responsible for the professional, regulatory, tax, and ethical duties that apply to their work. Clients remain responsible for giving truthful information, timely instructions, and required documents.
2. User roles and authority
Organization owners confirm that they have authority to bind their organization. Legal administrators and staff users must act within their granted permissions and within the professional capacity represented in their profile.
Provider subscriptions are charged per legal worker who may be assigned to procedures. Staff access may be granted for operational work but does not replace professional authorization where law or procedure policy requires a certified legal worker.
3. Procedure agreements
Each paid procedure should have a procedure-specific quote or financial agreement before paid provider work starts. The agreement should identify the client, the provider, the scope of work, the accepted quote reference, milestones if any, taxes, expected deliverables, required client cooperation, refund policy, force majeure allocation, and definition of done.
The provider prices the provider work and the client accepts the provider quote or financial agreement before paid work starts. JURIXA records the selected quote number and agreement reference for workflow clarity, without adding a JURIXA charge to the provider quote.
Where the platform requires acceptance, provider acceptance and client acceptance are recorded in the procedure workflow. A procedure does not become payable work merely because it was discussed; it becomes payable when the applicable agreement path and payment requirements are satisfied.
4. Provider subscription billing and procedure quotes
JURIXA billing is provider subscription based. Clients may accept provider quotes and financial agreements for a procedure, and JURIXA does not currently add its own surcharge to those quote amounts.
Provider subscription payments are made through approved offline channels such as bank transfer or MB Way where available. Access, plan changes, invoices, and subscription status may depend on platform admin review of the payment record and proof of payment.
Procedure quote amounts remain agreement records between the client and selected provider. JURIXA maintains platform records for subscriptions, quote references, uploaded payment proofs, invoices, and administrative approval status.
5. Payment proof and subscription activation
When a provider uploads payment proof, JURIXA may keep subscription activation, plan changes, or continued provider access pending until the payment record is reviewed and approved by the platform admin.
Client-provider procedure payments, refund terms, deliverables, and completion criteria are governed by the accepted quote or financial agreement and mandatory law. JURIXA records those references for workflow clarity, not as JURIXA subscription billing inputs.
6. Failed procedures, subscription corrections, and refunds
A failed procedure means a procedure that reaches no agreed result, deliverable, or useful milestone for reasons covered by the accepted procedure agreement. Refunds or corrections between client and provider follow that agreement and mandatory law.
Provider subscription corrections are handled through the platform billing workflow and the approved payment channel where technically and legally available. A request should identify the subscription or procedure record, the affected period or milestone, and the relevant payment proof, communication, or support ticket evidence.
7. Force majeure and cost allocation
Force majeure covers events beyond the reasonable control of the affected party, such as serious system outages outside the party's control, public authority closure, war, natural disaster, epidemic restrictions, payment-network failure, or other events that make performance impossible or materially impracticable despite good-faith efforts. Ordinary delay, lack of preparation, insufficient staffing, or predictable administrative backlog is not force majeure by itself.
| Situation | Default cost treatment |
|---|---|
| Event prevents the procedure before meaningful work starts | Refund, correct, or do not release unused professional fees according to the accepted agreement and mandatory law. |
| Event interrupts after useful work or an accepted milestone | Release the agreed milestone or reasonable completed-work amount; refund or keep on hold the unused remainder. |
| Delay can reasonably be cured | Reschedule or extend deadlines in good faith before refund or release decisions are made. |
| Client non-cooperation or missing documents | Client may remain responsible for completed work and agreed reserved capacity if reminders and required actions were recorded in the app. |
| Provider fault | Provider may be required to correct, repeat, discount, or forgo the affected fee portion according to the agreement and mandatory law. |
8. Communication, support, and disputes
The procedure communication line in the app is the primary place for ordinary procedure communication, evidence of requests, document needs, provider updates, and client responses. If JURIXA action is needed, including a refund review, billing correction, platform incident, escalation, or dispute ticket, the support ticket line must be used.
Provider teams and JURIXA support may help the client clarify scope, missing information, deadlines, completion, refunds, and force majeure issues according to the procedure record and support ticket line.
Procedure disputes can be routed through support tickets. JURIXA may coordinate evidence and platform records, but it does not replace courts, professional regulators, consumer authorities, payment channels, or mandatory dispute-resolution bodies.
9. Provider fees
Providers may owe monthly subscriptions for their workspace plan and approved add-ons. Provider subscription billing is separate from client-provider procedure payments unless a written agreement states otherwise.
Provider prices must be visible in the quote or agreement path before client payment, and they must not be changed after the procedure starts except through an agreed variation, lawful correction, or refund adjustment recorded in the platform.
10. Data, confidentiality, and professional duties
Users must use JURIXA consistently with professional secrecy, confidentiality, tax confidentiality, legal privilege where applicable, data protection law, and any professional rules that apply to the relevant provider. JURIXA access controls and logs support these duties but do not replace each professional's own obligations.
Privacy and data-processing details are described in the privacy document. Users should not upload unnecessary sensitive data, and each organization remains responsible for lawful instructions, notices, and access controls for the data it brings to the platform.
11. Acceptable use
You must not use JURIXA for unlawful, deceptive, abusive, or harmful activity. You must not bypass security, misuse communication channels, impersonate another person, hide conflicts of interest, upload malicious content, or misrepresent professional status, pricing, completion, or client consent.
12. Third-party services
JURIXA may rely on third-party providers for payments, hosting, email, communications, analytics, document services, identity checks, and AI-assisted functions. Their availability, settlement timing, dispute rules, tax handling, and security controls may affect platform workflows.
13. AI and automation
AI and automation features are assistive tools. They may draft, summarize, route, classify, or suggest operational actions, but they do not replace professional judgment, client instructions, legal review, tax review, court filing checks, or regulated professional responsibility.
14. Warranty disclaimer
The platform is provided on an "as is" and "as available" basis to the extent permitted by law. JURIXA does not promise uninterrupted availability, a particular legal result, acceptance by a public authority, or the success of a procedure unless an explicit written agreement says so and such promise is lawful.
15. Limitation of Liability
To the maximum extent permitted by law, Intelitive is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data. This limitation does not exclude liability that cannot be excluded under mandatory law, including fraud, intentional misconduct, gross negligence where applicable, or mandatory consumer rights.
Where liability can lawfully be limited, Intelitive's aggregate platform liability is limited to the fees paid to Intelitive for the affected service during the twelve months before the event giving rise to the claim. Professional service liability remains with the professional party responsible for that service, subject to applicable law and the procedure agreement.
16. Suspension and termination
JURIXA may suspend or restrict access for material breach, payment delinquency, security risk, fraud risk, legal requirement, professional-status concern, or misuse of the platform. Suspension does not remove existing payment, refund, confidentiality, data protection, or dispute obligations.
17. Governing law
Unless a specific agreement validly states otherwise, these terms are governed by Portuguese law, without prejudice to mandatory consumer, data protection, professional, court, regulatory, or international private-law rules that may apply. The parties must interpret and perform their obligations in good faith.
18. Updates
JURIXA may update these terms to reflect product, legal, billing, security, or operational changes. Material updates take effect on the posted effective date, subject to any notice or acceptance required by law or contract.
19. Legal references
These terms were structured with reference to Portuguese and European legal principles including good faith, general contract clauses, distance-contract consumer rules, and data protection law. Official references include:
- Código Civil português
- Decreto-Lei 446/85, cláusulas contratuais gerais
- Decreto-Lei 24/2014, contratos celebrados à distância
- Regulamento (UE) 2016/679, RGPD
- Lei 58/2019, execução portuguesa do RGPD
20. Contact
Legal notices, platform disputes, refund reviews, billing corrections, and escalation requests should be submitted through the support ticket line or the official Intelitive contact point made available to your organization.